“We are working hard to restore them in due course,” he wrote. He said audio, video and IM are running normally, though a couple of the company’s other offerings, including offline IM and Group Video Calling, are not available yet. Bates also issued an update on the outage, claiming the company has been able to successfully stabilize Skype due to the “dedicated supernodes deployed by Skype’s engineering team.” The service is now at roughly 90 percent of normal user volumes, Bates said. Skype CEO Tony Bates issued a statement on the company’s blog, apologizing for the service outage and promising compensation. Facing the wrath of its customer base following a massive service outage earlier this week, voice over IP provider Skype said it would issue refunds to those unable to make calls during the 30-hour shutdown.
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