(She shouldn’t have believed the ratings. She had applied for a Chase Sapphire Reserve card after reading reviews of the card on several travel websites. Lambert filed a claim with Chase, expecting a quick resolution. “The entire trip was nonrefundable at that point,” she says. The doctor ordered him to stay home, and the couple had no choice but to cancel their trip. So you can imagine Lambert’s disappointment when her husband tested positive for COVID. They were describing the Jardines de la Reina. I remember the older instructors telling me what the reef used to look like before pollution and overdiving sucked the color and life from it.
I used to teach scuba diving in the Florida Keys many years ago.
It’s one of the last intact reef habitats in the Caribbean, with vivid underwater landscapes and an abundance of fish. The trip, offered by a tour operator called Snorkeling Etc., took divers and snorkelers to the Gardens of the Queen (Jardines de la Reina) just off the southern coast of Cuba. Lambert and her husband had a once-in-a-lifetime snorkeling adventure on a liveaboard planned for this spring. Visit or call 87 to speak with a flight coordinator. The client receives care during the entire transport-bedside to bedside. A Flight Coordinator handles the logistics. Flying Angels provide medical transport anywhere in the world on commercial airlines with a Flight Nurse or Doctor. Our advocacy organization is now accepting loyalty program and awards cases again.Įlliott Advocacy is underwritten by Flying Angels. For years, I’ve avoided cases dealing with the popular payment systems because of their complexity and ethical issues.īut that changed recently. What I discovered shines a bright light on one of the most complicated sectors of the travel industry: rewards credit cards. By the time she contacted me, had been seven months since she canceled her trip, and she wanted answers. Now Lambert wants me to help her find out what happened to her $15,194 claim. Then Chase Sapphire Reserve asked for even more documents. After she filed a claim with Chase, a representative assured her she was fully covered for her loss. Lambert had used her Chase Sapphire Reserve Visa to pay for her trip, and her card came with gold-plated travel insurance coverage. The trip was a washout - and $15,194 went down the drain. Two days before Judy Lambert left for her snorkeling trip to Cuba, she got some bad news: Her husband tested positive for COVID.
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